How we collect, use, disclose, store, and protect information obtained through our website, customer communications, and rental services.
Effective Date: May 2026
This Privacy Policy describes how Coolex Rentals (“Company,” “we,” “our,” or “us”) collects, uses, discloses, stores, and protects information obtained through our website, customer communications, rental services, and business operations. This policy is intended to help customers understand how their information is handled and to provide transparency regarding our data collection practices in accordance with applicable consumer protection and privacy standards, including guidance issued by the Federal Trade Commission (“FTC”).
By accessing our website, submitting information through online forms, requesting a quote, communicating with our team, scheduling rentals, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy.
Coolex Rentals may collect information that identifies, relates to, describes, or could reasonably be associated with an individual or business customer.
Personal information we may collect includes:
This information is generally collected when customers request a quote, submit website contact forms, schedule equipment rentals, communicate with our staff, submit payment information, or request customer support.
When visiting our website, certain technical or usage-related information may automatically be collected, including:
This information helps us improve website functionality, maintain security, analyze traffic trends, and enhance customer experience.
Coolex Rentals uses collected information for legitimate business purposes related to providing rental services and operating our business efficiently. We may use information to:
We will not use customer information in ways materially different from those described in this Privacy Policy without providing appropriate notice where required.
Our website may use cookies and similar tracking technologies to improve website performance and analyze visitor behavior. Cookies are small files stored on a user’s device that help websites recognize returning visitors and remember preferences. These technologies may collect information about website navigation patterns, session duration, browser preferences, device interactions, and general website analytics.
Users may disable cookies through browser settings; however, certain portions of the website may not function properly if cookies are disabled. We may utilize third-party analytics providers to assist with website traffic analysis and performance measurement.
Coolex Rentals does not sell personal information to third parties. We may disclose information in limited circumstances necessary to operate our business or comply with legal obligations, including:
Third-party service providers receiving information on our behalf are expected to use such information only for authorized business purposes and maintain reasonable confidentiality protections.
Coolex Rentals maintains reasonable administrative, technical, and physical safeguards designed to help protect customer information against unauthorized access, disclosure, misuse, or alteration. Security measures may include secure software systems, restricted internal access, password-protected systems, payment processing protections, and routine monitoring and maintenance procedures.
While we strive to use commercially reasonable security practices, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Customers provide information at their own discretion and risk.
Payment-related information provided to Coolex Rentals is processed using reasonable security measures intended to help protect financial data. Customers are encouraged not to transmit sensitive financial information through unsecured email communications whenever possible. Coolex Rentals is not responsible for security issues resulting from customer transmission of confidential information through unsecured communication channels.
Coolex Rentals may use customer contact information to communicate regarding rental reservations, service updates, scheduling information, customer support, operational notifications, and promotional or marketing communications.
Customers may opt out of receiving promotional or marketing communications at any time by contacting Coolex Rentals directly or utilizing available unsubscribe mechanisms where applicable. Operational communications related to active rentals, billing, scheduling, or customer support may still be sent as necessary to fulfill services.
We may retain customer information for as long as reasonably necessary to fulfill contractual obligations, maintain business and financial records, resolve disputes, enforce agreements, comply with tax, accounting, or legal requirements, and improve operational efficiency. Retention periods may vary depending on the nature of the information and applicable legal obligations.
Our website may contain links to third-party websites, services, or platforms not operated or controlled by Coolex Rentals. This Privacy Policy applies solely to information collected directly by Coolex Rentals. We are not responsible for the content, security, or privacy practices of third-party websites or external services. Users are encouraged to review the privacy policies of any external websites they access.
Coolex Rentals does not knowingly collect personal information from children under the age of 13. Our services are intended for adults, businesses, and organizations seeking refrigeration rental services. If we become aware that personal information has been collected from a child under 13 without appropriate consent, we will take reasonable steps to remove such information from our records.
Depending on applicable laws and regulations, individuals may have rights regarding their personal information, including the right to:
Requests related to personal information may be submitted using the contact information provided below. Coolex Rentals may require reasonable verification of identity before processing certain requests.
Coolex Rentals may disclose information when reasonably necessary to comply with applicable laws or legal processes; respond to subpoenas, court orders, or lawful governmental requests; enforce company agreements or policies; protect the rights, safety, or property of Coolex Rentals, customers, or others; and investigate suspected fraud, misuse, or unlawful activity. Disclosures will be limited to the extent reasonably necessary under applicable law.
Coolex Rentals reserves the right to update or revise this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions of this Privacy Policy become effective upon posting to our website unless otherwise stated. Customers are encouraged to review this page periodically to remain informed regarding our current privacy practices. Continued use of our website or services following policy updates constitutes acceptance of the revised Privacy Policy.
If you have questions regarding this Privacy Policy or our data handling practices, please contact us:
Phone: (440) 909-COOL
Email: info@coolexrentals.com
Call or request a quote online — we respond in about an hour during business hours.